How do I get a free delivery?Orders of two or more LaserCare brand toner cartridges or any order over $1,000.
Is it possible to receive my delivery the same day I place my order?Yes! Depending on your location, as well as products ordered, quantities, size and weight will determine if same day delivery is possible and how much it costs.
What if I order a single LaserCare brand toner or my order is under $1,000?Deliveries for orders of single LaserCare toner cartridge or orders under $1000 will be assessed a charge based on your shipping location and the total weight of the order. Minimum charge is $8.50. If ordering online through www.lasercare.com, delivery fees will be determined after your final checkout. Delivery fees are non-refundable if the order or part of the order is returned unless the product is damaged or defective. Custom delivery fees may be added for custom items. Delivery fees are subject to change without notice.
Do you deliver outside continental U.S? (Alaska, Hawaii, Puerto Rico & U.S Virgin Islands)Yes! LaserCare ships anywhere worldwide.
Can I track the status of my delivery?Yes! Please call our Customer Service Team.
When will my order be delivered?In most cases, business deliveries are completed between the hours of 8:30-5:30 p.m. and residential deliveries are made until 7:00 p.m.
RESTOCKING CHARGEThere is a 15% restocking charge for all returns, with the following exceptions:
INSTRUCTIONS FOR PRODUCT RETURNSPlease call our Customer Support Department at 310-202-4200 for approval prior to the return of any product. They will be happy to provide you with a Return Authorization number (RA #) and shipping instructions. Please DO NOT write address or RA # on the outside of the original boxes, as the product needs to be in resalable condition in order to receive credit. Any packages without an RA # will be refused. All returns must be sent freight prepaid. Freight will only be credited for LaserCare errors. Our drivers cannot pick up returns without prior return authorization. When calling our Customer Support Department for a return, please have the following information available to expedite your request: