If a support session is granted, the customer can download the Remote Assist tool, execute it and be in contact with a LaserCare representative within a matter of seconds.

A unique key will be automatically generated by LaserCare which will establish the connection between Client and Server.

Key features

• Security: Built-in encryption (TWF 256) and DH key
  exchange (using a 512 prime)
• File transfer (using clipboard style Copy/Paste : ctr-alt-c,
  ctrl-alt-v) 
• Clipboard transfer (Text, RTF, HTML, pictures)
• Scalable and easy to use. Various color modes to
  fit bandwidth at best
• International keyboard support

Disclaimer

This software is distributed for the sole purpose of assisting remote clients with the goal for a faster, more reliable technical solution but does not guarantee the resolution of all problems. It is subject to change without notice. Remote Assist is free of charge to LaserCare customers and does not provide warranties of any kind, expressed or implied. LaserCare shall not be liable for any damages or legal consequences for technical or editorial errors or omissions contained herein, nor for direct, incidental, consequential or any other damages or losses resulting from the use of this product or any LaserCare technical support offerings.